Date of Award

4-2011

Degree Type

Report

Degree Name

Master of Dietetics Administration (MDA)

Department

Nutrition, Dietetics, and Food Sciences

First Advisor

Janette Smith Kudin, MS,RD,CD

Abstract

A survey was used to assess patient foodservice satisfaction at an acute care hospital. Results were then used to identify the lowest scoring areas of foodservice. Low-cost interventions were implemented to address the areas of needed improvement. Patient satisfaction was reassessed by re-issuing surveys. Group T-tests were used to compare the results of the baseline and follow-up surveys (P<0.05). Low-cost interventions were not shown to be effective in significantly improving patient foodservice satisfaction. Findings suggest that a higher-cost investment in a room service system maybe the next step in order for the foodservice operation to meet patient expectations

Comments

This work made publicly available electronically on June 13, 2011

6-13-2011