Utah State University

Title

Improving Patient Satisfaction in a Hospital Foodservice System Using Low-Cost Interventions: Determining Whether a Room Service System is the Next Step

Author

Vanessa A. Theurer, Utah State University

Date of Award

4-2011

Degree Type

Report

Degree Name

Master of Dietetics Administration (MDA)

Department

Nutrition, Dietetics, and Food Sciences

First Advisor

Janette Smith Kudin, MS,RD,CD

Abstract

A survey was used to assess patient foodservice satisfaction at an acute care hospital. Results were then used to identify the lowest scoring areas of foodservice. Low-cost interventions were implemented to address the areas of needed improvement. Patient satisfaction was reassessed by re-issuing surveys. Group T-tests were used to compare the results of the baseline and follow-up surveys (P<0.05). Low-cost interventions were not shown to be effective in significantly improving patient foodservice satisfaction. Findings suggest that a higher-cost investment in a room service system maybe the next step in order for the foodservice operation to meet patient expectations

Comments

This work made publicly available electronically on June 13, 2011

Recommended Citation

Theurer, Vanessa A., "Improving Patient Satisfaction in a Hospital Foodservice System Using Low-Cost Interventions: Determining Whether a Room Service System is the Next Step" (2011). All Graduate Plan B and other Reports. Paper 32.
http://digitalcommons.usu.edu/gradreports/32

6-13-2011