The Camera Doesn’t Lie: A Video Content Analysis of Consumer-Banker Service Encounters

Authors

Sterling A. Bone, Utah State UniversityFollow
Glenn L. Christensen, Brigham Young UniversityFollow
Jerome D. Williams, Rutgers UniversityFollow

Document Type

Presentation

Journal/Book Title

2012 Marketing & Public Policy Conference

Location

Atlanta, GA

Publication Date

1-1-2012

Recommended Citation

Bone, Sterling A.; Christensen, Glenn L.; and Williams, Jerome D., "The Camera Doesn’t Lie: A Video Content Analysis of Consumer-Banker Service Encounters" (2012). Management Faculty Publications. Paper 321.
https://digitalcommons.usu.edu/manage_facpub/321