Managing Customer Feedback

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

Institute of Service Excellence Conference

Location

Singapore Management University

Publication Date

7-1-2010

Comments

Highlighted in Singapore Business Times 22 July 2010 and 29 Jul 2010

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "Managing Customer Feedback" (2010). Management Faculty Publications. Paper 357.
https://digitalcommons.usu.edu/manage_facpub/357