Title

Do You Know What I Know? A Shared Understandings Perspective on Text-Based Communication

Document Type

Article

Journal/Book Title/Conference

Journal of Computer-Mediated Communication

Volume

12

Issue

1

Publisher

Wiley-Blackwell

Publication Date

2006

First Page

66

Last Page

87

DOI

10.1111/j.1083-6101.2006.00315.x

Abstract

This article illustrates how the hermeneutic analysis of text illuminates how shared understandings affect our interpretations of lean communication in distributed work environments. It is proposed that in contrast to the pessimistic conclusions of media richness theory that lean communication channels cannot support complex or equivocal work tasks, miscommunications are not the result of technology, but rather occur due to a lack of shared understandings among the individuals communicating. An illustrative case study based on fieldwork in franchise organizations is presented to demonstrate the possibilities for how the hermeneutic analysis of coherence, invention, intention, and reference can be used to discover how workers create and recreate shared understandings through text.

Comments

Originally published by Wiley-Blackwell. Publisher's PDF and HTML fulltext available through remote link.