How trust and credibility affect technology-based development projects
Technical Communication Quarterly
Information and communication technology for development (ICTD) involves using information and communication technologies (ICTs) to improve the well-being of people in resource-constrained environments. Because ICTD projects involve crafting technical information and the ICTs that convey it, ICTD involves challenges familiar to technical communicators, such as balancing stakeholder interests and building credibility necessary to influence stakeholders. This article presents how trust and credibility affect ICTD projects, describing implications for development contexts and for distributed work environments.
Walton, R. (2013). How trust and credibility affect technology-based development projects. Technical Communication Quarterly, 22(1), 85-102