Title

How trust and credibility affect technology-based development projects

Document Type

Article

Journal/Book Title/Conference

Technical Communication Quarterly

Volume

22

Issue

1

Publication Date

1-1-2013

First Page

85

Last Page

102

Abstract

Information and communication technology for development (ICTD) involves using information and communication technologies (ICTs) to improve the well-being of people in resource-constrained environments. Because ICTD projects involve crafting technical information and the ICTs that convey it, ICTD involves challenges familiar to technical communicators, such as balancing stakeholder interests and building credibility necessary to influence stakeholders. This article presents how trust and credibility affect ICTD projects, describing implications for development contexts and for distributed work environments.

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