Date of Award:


Document Type:


Degree Name:

Master of Science (MS)



Department name when degree awarded

Business Education


Theodore W. Ivarie Jr.


The purpose of this study was to analyze the word processing procedures in the offices of the President and Provost at Utah State University. Seven secretaries participated in the survey by completing a questionnaire and keeping a record of all typing and nontyping tasks performed during two nonconsecutive weeks.

A combined total of 9035 lines (average 12 words per line) of typing was completed by all workers. Ninety-nine percent of the typing was classified as text in format and originated in one of several ways including: copy type, shorthand, revision, self composition, machine dictation, and longhand.

Recommendations based on the data collected were made regarding the word processing system analyzed. Recommendations included the implementation of a semi-consolidated word processing system and the addition of standardized dictating equipment and a magnetic medium typewriter.