Date of Award:


Document Type:


Degree Name:

Master of Science (MS)


Health, Physical Education, and Recreation

Committee Chair(s)

Stephen F. McCool


Stephen F. McCool


Richard Schreyer


John A. Baden


Communication patterns and job satisfaction are important components in understanding organizational behavior. Further, research evidence indicates relationships among communication, job satisfaction, and organization effectiveness.

After attitude indices were devised from questionnaire items administered to Utah Division of Parks and Recreation personnel, Pearson correlation coefficients were used to determine the degree of relationship between attitudes toward communication and each of the following attitude indices for field operations employees: (1) degree of responsibility and participation in decision making; (2) career opportunities, security and training and (3) a combined index of the preceding two indices. Moderate but statistically significant correlations were found.

Analysis of variance was used to determine differences in attitude scores, again in the field operation section, toward official Division goals and policies, among high, medium, and low scores in the communication index. No distinct response patterns were found.

Student's t tests delineated differences among means of scores for all five employee groups relating to all the indices. Significant differences in attitudes were found for several of the indices. Implications of the findings concerning the possible improvement of employee performance and Division effectiveness, especially among operations personnel are noted.