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In today’s workplace, more and more employees are displaying feelings of entitlement which is creating problems and frustrations for managers. Entitled individuals have a unique way of interacting and communicating with others, including managers. On the one hand, they have a strong desire for autonomy. Entitled individuals dislike the idea of being beholden to others or being told what to do. On the other hand, they also exhibit a strong preference for what is known as sociotropy, meaning that they place a high value on the approval and affection of others. These dual—and somewhat conflicting—preferences for interaction and communication create a significant challenge for managers dealing with entitled employees.
Utah State University
Entitlement, Management, Communication
USU Jon M. Huntsman School of Business, "Managing Entitled Employees" (2016). Jon M. Huntsman School of Business News Collection. 255.