Beth Israel Deaconess Medical Center (BIDMC; Boston, MA) initiated a change to the newborn hearing screening program in 2013 to encourage increased parental presence at the time of screening and support a more family centered hospital environment. Newborn hearing screening program technicians were encouraged to conduct all hearing screens in the parent’s post-partum rooms instead of in the nursery. To measure the effect of this change on the families and screening measures, satisfaction surveys and retrospective data was collected over a 2 year period and compared. Newborn hearing screening program technicians and mother-baby nursing staff were surveyed to determine influence of this new process on their work flow. Results suggest post-partum room testing leads to an increase in family satisfaction without a resulting change in pass rates or decrease in efficiency of screen or staff work flow.
Bentley, J. E. Mao, W. Timpson, W. & Stewart, J. (2017). Parental Satisfaction and Objective Test Measurements Associated with Post-Partum versus Nursery Newborn Hearing Screening. Journal of Early Hearing Detection and Intervention, 2(2), 30-37. DOI: https://doi.org/10.15142/T3S341
Retrieved from https://digitalcommons.usu.edu/jehdi/vol2/iss2/7