This case study describes the development and implementation of a formalized assessment program for the L. Tom Perry Special Collections reading room and reference desk. This assessment program had two principal goals: 1) to provide information to the reference staff that would help them better manage the reference desk and to improve the service provided to patrons and 2) to gather information that could be shared with curators and department leadership in order to help them make better collection management decisions. The case study looks at the kinds of statistics utilized by the department, the impact of the assessment program on the reference staff, the administrative uses of the statistics gathered by the reference staff, and the benefits of aligning the assessment program with national standards.
J. Gordon Daines III is the Supervisor of Reference Services and Department Chair in the L. Tom Perry Special Collections at Brigham Young University. Cindy Brightenburg is the Reference Assistant in the L. Tom Perry Special Collections at Brigham Young University
Daines, J. Gordon III and Brightenburg, Cindy R.
"Jumping In: Creating an Assessment program for the L. Tom Perry Special Collections Reading Room,"
Journal of Western Archives: Vol. 10
, Article 1.
Available at: https://digitalcommons.usu.edu/westernarchives/vol10/iss2/1