Understanding the Behavior, Challenges, And Privacy Risks in Digital Technology Use by Nursing Professionals

Authors

Ankit Shrestha, Utah State UniversityFollow
Danielle M. Graham, Utah State UniversityFollow
Prakriti Dumaru, Utah State UniversityFollow
Rizu Paudel, Utah State UniversityFollow
Kristin A. Searle, Utah State UniversityFollow
Mahdi Nasrullah Al-Ameen, Utah State UniversityFollow

Document Type

Article

Author ORCID Identifier

Ankit Shrestha https://orcid.org/0000-0002-9012-6146

Danielle M. Graham https://orcid.org/0000-0001-6591-440X

Prakriti Dumaru https://orcid.org/0000-0002-6326-5810

Rizu Paudel https://orcid.org/0000-0003-3840-9015

Kristin A. Searle https://orcid.org/0000-0002-3465-4366

Mahdi Nasrullah Al-Ameen https://orcid.org/0000-0002-5764-2253

Journal/Book Title/Conference

Proceedings of the ACM on Human-Computer Interaction

Volume

6

Publisher

Association for Computing Machinery

Publication Date

11-11-2022

Journal Article Version

Version of Record

First Page

1

Last Page

22

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Abstract

With the growing adoption of digital technology in healthcare organizations, it is important to understand nursing professionals’ behavior and challenges, and the corresponding privacy implications around digital technology use. To this end, we conducted semi-structured interviews with 21 participants (16 nursing professionals, and five nursing faculties) in the USA. In our study with nursing professionals, we explored how they used digital technology and protected sensitive health data at their workplace. We investigated their understanding of privacy breaches and possible consequences, the challenges they encountered to maintaining privacy, and their workarounds to deal with such issues. We looked into the support that professional nurses receive in the form of organizational training, and how they collaborate with the IT department at their institution to address technical issues. In addition, we shed light on the gap between their academic preparation and professional needs in the context of digital technology use and privacy protection, where we also interviewed five nursing faculties to get more in-depth understanding of this issue from the point of view of academia. Overall, our findings provide valuable insights for the CSCW community to better understand the challenges and privacy risks in digital technology use by nursing professionals, and lead to our recommendations to address these issues.

Recommended Citation

Ankit Shrestha, Danielle M. Graham, Prakriti Dumaru, Rizu Paudel, Kristin A. Searle, and Mahdi Nasrullah Al-Ameen. 2022. Understanding the Behavior, Challenges, and Privacy Risks in Digital Technology Use by Nursing Professionals. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 343 (November 2022), 22 pages. https://doi.org/10.1145/3555763