Date of Award:

12-2012

Document Type:

Thesis

Degree Name:

Master of Science (MS)

Department:

Civil and Environmental Engineering

Committee Chair(s)

Kevin Heaslip

Committee

Kevin Heaslip

Committee

Paul J. Barr

Committee

Anthony Chen

Abstract

Mobile technology has the potential to have a substantial impact on governmental agencies. In order to understand the effects of mobile technology within an agency, an analysis has to be performed. This thesis presents two mobile applications that were developed to address specific areas of concern within the Utah Department of Transportation. It then, using mobile-technology specific surveys, provides a framework for effect analysis following application implementation. This framework employs both user and developer surveys to obtain data necessary to, through statistical methods, determine either a positive or a negative application induced effect. The analysis process and survey development used in this thesis can be replicated for other mobile applications to test their effectiveness.

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