Utah State University Extension
Between November 2005 and February 2006, Utah State University’s Institute for Outdoor Recreation and Tourism (IORT) conducted an internet-based survey of Utah tourism business owners, operators, and managers, as well as others involved with tourism-related organizations.
Burr, Steven W.; Zeiltin, Jascha M.; and Parajuli, Keshab, "Statewide Customer Service and Hospitality Training" (2010). All Current Publications. Paper 1001.