Customer Service and Innovation are Key Today

Authors

USU Jon M. Huntsman School of Business
Eric Schulz, Utah State University

Files

Description

Just about every company pays lip service to “the customer is king” philosophy, but nobody does it as well as Disney. The sign over the entrance to Disneyland Park says, “The Happiest Place on Earth,” but how does Disney make good on that promise?

Publisher

Utah State University

Publication Date

1-8-2013

Keywords

customer service, innovation, empowerment, Disneyland

Disciplines

Business

Recommended Citation

USU Jon M. Huntsman School of Business and Schulz, Eric, "Customer Service and Innovation are Key Today" (2013). Jon M. Huntsman School of Business News Collection. 153.
https://digitalcommons.usu.edu/huntsman_news/153