The Effect of Compliments on Tipping Behavior In Hair Styling Salons

Document Type

Conference Paper

Journal/Book Title/Conference

Applied Communication Division at the annual meeting of the National Communication Association

Publisher

National Communication Association

Publication Date

11-1-2005

Abstract

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.

Comments

*undergraduate student; **graduate student

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