Title

The Effect of Compliments on Tipping Behavior in Hair Styling Salons

Document Type

Article

Journal/Book Title/Conference

The Journal of Applied Social Psychology

Volume

37

Issue

9

Publisher

Wiley

Publication Date

9-1-2007

First Page

1999

Last Page

2007

DOI

10.1111/j.1559-1816.2007.00247.x

Abstract

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.

Comments

*undergraduate student; **graduate student

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