Date of Award:

12-2008

Document Type:

Dissertation

Degree Name:

Doctor of Philosophy (PhD)

Department:

Management Information Systems

Committee Chair(s)

David J. Paper

Committee

David J. Paper

Committee

Sherry Marx

Committee

Zsolt Ugray

Committee

Jeffrey Johnson

Committee

Karina Hauser

Abstract

This is a qualitative case study of the 2005-2008 Utah State University Information Technology reorganization from the perspective of key change advocates. The study identified and documented the unfolding change process involved in the reorganization in terms of dissatisfaction, executive changes, internal executive strategic planning, implementation and initial impacts, and continuous "in situ" strategic planning. The study also answered a set of supporting concluding questions indicating increased value to the institution in areas of customer service and confidence, organization, financial resources, planning and policy, security, and increased/improved services and service functions.

Checksum

9657f6a53a8476ce11ae16278e6408ea

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