Utah State University Extension
This fact sheet points out that learning and implementing a few simple skills can help you maintain positive relationships with others. Practicing “I” messages can help you to de-escalate situations, collaborate to resolve issues, and ultimately build stronger relationships with your partner, family, and others around you
Darrington, Jana and Brower, Naomi, "Effective Communication Skills: "I" Messages and Beyond" (2012). All Current Publications. Paper 791.