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There are millions of students, many of whom cannot afford to pay for their schooling without a loan. Student loans are an important business for financial institutions. It's common for students to run into issues at some point when dealing with their loan providers and servicers. I'm using Natural Language Processing (NLP) Topic Modeling algorithms to analyze customer complaint narratives to identify important emerging problems beyond the ones defined prior to complaint collection.

Publisher

Utah State University

Publication Date

12-10-2020

Disciplines

Business

Are There Unidentified Frequent Issues Among Student Loan Providers?

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