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There are millions of students, many of whom cannot afford to pay for their schooling without a loan. Student loans are an important business for financial institutions. It's common for students to run into issues at some point when dealing with their loan providers and servicers. I'm using Natural Language Processing (NLP) Topic Modeling algorithms to analyze customer complaint narratives to identify important emerging problems beyond the ones defined prior to complaint collection.
Utah State University
Ludwig, Dan, "Are There Unidentified Frequent Issues Among Student Loan Providers?" (2020). Fall Student Research Symposium 2020. 44.