Date of Award


Degree Type


Degree Name

Master of Science (MS)


Computer Science

Committee Chair(s)

Amanda Lee Hughes


Curtis Dyreson


Tung Nguyen


For this project, I designed, developed, and evaluated an application called the Crisis Social Media Trainer (CSMT) which helps emergency responders practice using social media. This application simulates the social media activity that one might encounter during a crisis event. I began by iteratively designing and prototyping the CSMT application. After I created a stable prototype, I evaluated it. First, I performed cognitive walkthroughs and heuristic analyses on the prototype. After making improvements based on the results of the walkthroughs and analyses, I tested the prototype with four emergency responders. This user testing revealed many areas of improvement for the application and demonstrated that CSMT could be a useful social media training tool for emergency responders. Finally, I modified the CSMT prototype to address the issues encountered by the users during testing.