Content Type

Teaching Case Study

Intended Course

MGT 6720 - Strategic Supply Chain Management MGT 4760 - Services Management

Intended Audience

Undergraduate / Graduate

Subject Areas

Operations and Supply Chain Management

Publication Date



This case introduces students to a highly variable process that has uncertain demand and processing times. It describes the contact tracing efforts as a response to positive Covid-19 cases in a rural health district in the state of Utah during the first 9 months of the pandemic of 2020. The case puts students in the shoes of the managing director of a health department trying to decide how to best manage a team of contact tracers who are increasingly unable to timely complete their work that is vital to stopping the spread of the disease.


An instructor can request a full teaching note for this case by contacting Professor Mike Dixon at

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.