The Effect of Generalized Compliments, Sex of Server, and Size of Dining Party on Tipping Behavior in Restaurants
Document Type
Conference Paper
Journal/Book Title/Conference
Applied Communication Division at the annual meeting of the National Communication Association
Publisher
National Communication Association
Publication Date
11-1-2008
Abstract
This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed. (PsycINFO Database Record (c) 2016 APA, all rights reserved)
Recommended Citation
Seiter, J. S., & Weger, H. (2008, November). The Effect of Generalized Compliments, Sex of Server, and Size of Dining Party on Tipping Behavior in Restaurants. Paper presented to the Applied Communication Division at the annual meeting of the National Communication Association, San Diego, CA.
