Document Type

Article

Journal/Book Title/Conference

Journal of Hospitality & Tourism Research

Volume

42

Issue

2

Publication Date

12-11-2014

First Page

287

Last Page

294

DOI

10.1177/1096348014562425

Abstract

Based on the norm of reciprocity, this study hypothesized that food servers would earn higher tips when they boxed customers’ leftovers compared to having customers box leftovers themselves. In addition, the effect of writing messages (i.e., the date and/or customer’s name) on boxes of leftovers was explored. Two female food servers waited on 608 diners and boxed or did not box leftovers, and wrote or did not write messages on boxes. The hypothesis was supported. However, writing messages was not associated with tipping behavior.

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