Quality in the Boardroom and on the Shop Floor: A Survey of Contemporary Quality Practice
Production & Inventory Management Journal
This article describes an empirical study of current quality practices in the United States and identifies relationships between the extent to which various quality practices are used and their impact on corporate performance. Data were collected from practicing quality managers from a broad spectrum of industries.
Kannan, V. R., Tan, K., Handfield, R. B., Ghosh, S. (2000). Quality in the Boardroom and on the Shop Floor: A Survey of Contemporary Practice. Production and Inventory Management Journal, 41(4), 1-7.