Document Type


Journal/Book Title/Conference

Reference & User Services Quarterly





Publication Date

April 2010

First Page


Last Page



This paper describes the experience of three sophomore English composition classes that were required to visit the reference desk for class credit. Student perceptions of reference consultations are analyzed to gain a clearer understanding of the students’ attitudes towards reference services. Findings of this exploratory study indicate that students still suffer from library anxiety and are much more likely to seek out reference help if they are convinced that a consultation will save them time.


To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.