An Assessment of Consumer Protection and Consumer Empowerment in Costa Rica

Document Type

Article

Journal/Book Title/Conference

Journal of Consumer Policy

Volume

36

Publisher

Springer New York LLC

Publication Date

7-30-2012

First Page

59

Last Page

86

Abstract

The present exploratory study aims to describe and assess Costa Rica’s regime for protecting and empowering consumers. As the general framework, this study used research conducted in the USA, in Europe—specifically studies conducted by the Organization for Economic Co-operation and Development (OECD) partners—and studies sponsored by the European Union (EU) in Central America. This paper, however, is not intended to provide an exhaustive analysis or to answer all questions and issues related to consumer protection in Costa Rica; rather, it is to identify the main components of the consumer protection framework, its strategies, consumer redress mechanisms, remedies, and consumer protection challenges faced by the country. The last section outlines a conclusion and presents recommendations for improvement.

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