New USU Huntsman Research Explores Why Employees Retaliate Against Hostile Customers and How Companies Can Prevent It

Authors

Jon M. Huntsman School of Business

Files

Description

A waiter spitting in a rude restaurant-goer's food, a service counter working giving false information to a belligerent customer, a retail employee snubbing an angry shopper.

Publisher

Utah State University

Publication Date

12-6-2018

Keywords

Huntsman School, Employee Retaliation

Disciplines

Business

Recommended Citation

Jon M. Huntsman School of Business, "New USU Huntsman Research Explores Why Employees Retaliate Against Hostile Customers and How Companies Can Prevent It" (2018). Jon M. Huntsman School of Business News Collection. 376.
https://digitalcommons.usu.edu/huntsman_news/376