Designing for Digital
Austin, TX, United States
On-demand consultations extend librarians beyond the classroom, supporting critical, one-on-one library instruction. But a successful consultation service requires more than a simple "build it and they will come" digital strategy, as users face numerous challenges in understanding their options, overcoming library anxiety, and finding the right expert to meet their needs. Following up on a prototype introduced last year, presenters will discuss research-informed design concepts and demonstrate a more engaging, friendlier interface for on-demand librarian consultations.
Fagerheim, Britt and Sundt, Alex, "Digital Strategies for Personalizing the Book-a-Librarian Process" (2017). Library Faculty & Staff Presentations. Paper 100.