Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Article

Journal/Book Title

MSI Reports

Volume

9

Issue

3

Publisher

Marketing Science Institute

First Page

51

Last Page

75

Location

Cambridge, MA

Publication Date

Fall 1-1-2009

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions" (2009). Management Faculty Publications. Paper 308.
https://digitalcommons.usu.edu/manage_facpub/308