Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees and Customers

Authors

Kristal R. Ray, Utah State UniversityFollow
Paul W. Fombelle, Northeastern UniversityFollow
Sterling A. Bone, Utah State UniversityFollow
Michael K. Brady, Florida State University
Scott A. Thompson, University of Georgia

Document Type

Presentation

Journal/Book Title

Proceedings of the Frontiers in Service Conference

Location

Miami, FL

Publication Date

1-1-2014

Comments

Best Practitioner Presentation Award

Recommended Citation

Ray, Kristal R.; Fombelle, Paul W.; Bone, Sterling A.; Brady, Michael K.; and Thompson, Scott A., "Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees and Customers" (2014). Management Faculty Publications. Paper 311.
https://digitalcommons.usu.edu/manage_facpub/311