What You See Is What you Get: Using Video Scenarios to Analyze Discrimination in Consumer-Banker Service Encounters

Authors

Sterling A. Bone, Utah State UniversityFollow
Glenn L. Christensen, Brigham Young UniversityFollow
Jerome D. Williams, Rutgers UniversityFollow

Document Type

Presentation

Journal/Book Title

2014 Marketing and Public Policy Conference

Location

Boston, MA

Publication Date

1-1-2014

Recommended Citation

Bone, Sterling A.; Christensen, Glenn L.; and Williams, Jerome D., "What You See Is What you Get: Using Video Scenarios to Analyze Discrimination in Consumer-Banker Service Encounters" (2014). Management Faculty Publications. Paper 312.
https://digitalcommons.usu.edu/manage_facpub/312