The Effect of Introducing Technology-Based Service Innovations on Employee Experience and Customer Experience

Authors

Kristal R. Ray, Utah State UniversityFollow
Paul W. Fombelle, Northeastern UniversityFollow
Sterling A. Bone, Utah State UniversityFollow
Michael K. Brady, Florida State University

Document Type

Presentation

Journal/Book Title

Proceedings of the Winter Educators’ American Marketing Association Conference

Location

Orlando, FL

Publication Date

1-1-2014

Recommended Citation

Ray, Kristal R.; Fombelle, Paul W.; Bone, Sterling A.; and Brady, Michael K., "The Effect of Introducing Technology-Based Service Innovations on Employee Experience and Customer Experience" (2014). Management Faculty Publications. Paper 314.
https://digitalcommons.usu.edu/manage_facpub/314