New Dare to Care Attitude: Why Soliciting (and Acknowledging) Customers' Feedback Brings Them Back

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

Proceedings of the 2010 Academy of Management Annual Meeting

Location

Montreal, Canada

Publication Date

8-1-2010

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "New Dare to Care Attitude: Why Soliciting (and Acknowledging) Customers' Feedback Brings Them Back" (2010). Management Faculty Publications. Paper 328.
https://digitalcommons.usu.edu/manage_facpub/328