Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy
Document Type
Presentation
Journal/Book Title
Proceedings of the Winter Educators’ American Marketing Association Conference
Location
New Orleans, LA
Publication Date
1-1-2010
Recommended Citation
Fombelle, Paul W.; Bone, Sterling A.; Lemon, Katherine N.; and Ward, James, "Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy" (2010). Management Faculty Publications. Paper 331.
https://digitalcommons.usu.edu/manage_facpub/331
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