Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy

Authors

Paul W. Fombelle, Northeastern UniversityFollow
Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
James Ward

Document Type

Presentation

Journal/Book Title

Proceedings of the Winter Educators’ American Marketing Association Conference

Location

New Orleans, LA

Publication Date

1-1-2010

Recommended Citation

Fombelle, Paul W.; Bone, Sterling A.; Lemon, Katherine N.; and Ward, James, "Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy" (2010). Management Faculty Publications. Paper 331.
https://digitalcommons.usu.edu/manage_facpub/331