Service Process Analysis with Process Chain Diagrams

Authors

Scott E. Sampson, Brigham Young UniversityFollow
Sterling A. Bone, Utah State UniversityFollow

Document Type

Presentation

Journal/Book Title

Proceedings of the Frontiers in Service Conference

Location

Karlstad, Sweden

Publication Date

1-1-2010

Recommended Citation

Sampson, Scott E. and Bone, Sterling A., "Service Process Analysis with Process Chain Diagrams" (2010). Management Faculty Publications. Paper 333.
https://digitalcommons.usu.edu/manage_facpub/333