Fishing for Compliments: The Influence of Solicited Customer Feedback and Company Acknowledgement on Loyalty

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

Proceedings of the Frontiers in Service Conference

Location

College Park, MD

Publication Date

1-1-2008

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; and Money, R. Bruce, "Fishing for Compliments: The Influence of Solicited Customer Feedback and Company Acknowledgement on Loyalty" (2008). Management Faculty Publications. Paper 342.
https://digitalcommons.usu.edu/manage_facpub/342