The Psychology of Customer Voice: Closing the Gap between Customer Feedback and Future Customer Behavior
Document Type
Presentation
Journal/Book Title
Keynote address for Mindshare User Conference
Location
Park City, UT
Publication Date
9-23-2011
Recommended Citation
Bone, Sterling A., "The Psychology of Customer Voice: Closing the Gap between Customer Feedback and Future Customer Behavior" (2011). Management Faculty Publications. Paper 352.
https://digitalcommons.usu.edu/manage_facpub/352
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