Title of Oral/Poster Presentation

Federal vs. Private Student Loans: What the Data Tells Us

Class

Article

College

Jon M. Huntsman School of Business

Faculty Mentor

Zsolt Ugray

Presentation Type

Poster Presentation

Abstract

I analyzed consumer complaints from the Consumer Finance Protection Bureau (CFPB) related to student loans. Breaking the complaints down by category (applying for loans, dealing with customer support, etc.) I was able to find how being a federal student loan or public student loan influenced how customers were treated, and dealt with their loans. I also calculated what effect being a public company vs. a private company had on various complaint types.

Location

The South Atrium

Start Date

4-12-2018 3:00 PM

End Date

4-12-2018 4:15 PM

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Apr 12th, 3:00 PM Apr 12th, 4:15 PM

Federal vs. Private Student Loans: What the Data Tells Us

The South Atrium

I analyzed consumer complaints from the Consumer Finance Protection Bureau (CFPB) related to student loans. Breaking the complaints down by category (applying for loans, dealing with customer support, etc.) I was able to find how being a federal student loan or public student loan influenced how customers were treated, and dealt with their loans. I also calculated what effect being a public company vs. a private company had on various complaint types.