Quality Assurance and Program Evaluation: Terms, Models, and Applications

Authors

M. J. Leahy
V. A. Thielsen
Michael J. Millington, Utah State UniversityFollow
B. Austin
A. Fleming

Document Type

Article

Journal/Book Title/Conference

Journal of Rehabilitation Administration

Volume

33

Issue

2

Publisher

Elliott & Fitzpatrick

Publication Date

2009

First Page

69

Last Page

82

Abstract

Quality assurance and program evaluation have become essential elements in continuous improvement efforts within the public rehabilitation program and community-based rehabilitation organizations. This article is a review of quality assurance and program evaluation models and approaches that appear the most promising in helping rehabilitation organizations improve the quality of services and outcomes of individuals receiving vocational rehabilitation services in the public and nonprofit practice settings. Examples of applications will be presented, and a discussion of key elements that appear to be critical in the design and utilization of these methods in rehabilitation administration will be discussed.

Comments

Full text of article made availble by permission through original publisher, Eliott & Fitzpatrick.

Recommended Citation

Leahy, M.J., Thielsen, V.A., Millington, M.J., Austin, B., & Fleming, A. (2009). Quality assurance and program evaluation: Terms, models, and applications. Journal of Rehabilitation Administration, 33(2), 69-82.