Journal of Rehabilitation Administration
Elliott & Fitzpatrick
Quality assurance and program evaluation have become essential elements in continuous improvement efforts within the public rehabilitation program and community-based rehabilitation organizations. This article is a review of quality assurance and program evaluation models and approaches that appear the most promising in helping rehabilitation organizations improve the quality of services and outcomes of individuals receiving vocational rehabilitation services in the public and nonprofit practice settings. Examples of applications will be presented, and a discussion of key elements that appear to be critical in the design and utilization of these methods in rehabilitation administration will be discussed.
Leahy, M.J., Thielsen, V.A., Millington, M.J., Austin, B., & Fleming, A. (2009). Quality assurance and program evaluation: Terms, models, and applications. Journal of Rehabilitation Administration, 33(2), 69-82.