Document Type

Article

Publication Date

4-18-2019

First Page

1

Last Page

6

Abstract

Satisfaction in a session increases for both sides when a tutor uses active listening as the mediator between student participation and tutor guidance. Part of the session needs to be devoted to hearing the student’s concerns, which makes the student feel validated. However, at appropriate times, the tutor also needs to provide the student with feedback, and active listening contributes to the tutor’s knowledge of what to say to the student. Active listening can also help diffuse tense tutoring situations.

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