Conflict and Its Management

Authors

James A. Wall Jr., Utah State University
Ronda Roberts Callister, Utah State UniversityFollow

Document Type

Article

Journal/Book Title

Journal of Management

Volume

21

Publisher

SAGE Publications

Publication Date

1995

Abstract

This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other third parties. In conclusion we suggest directions for future research and provide recommendations for practicing managers.

Comments

Originally published by SAGE Publications. Abstract available through remote link. Subscription required to access article fulltext.

Recommended Citation

Wall, J. A. Jr. & Callister, R. R. 1995. Conflict and its management. Journal of Management, 21: 513-556.