Conflict and Its Management
Journal of Management
This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other third parties. In conclusion we suggest directions for future research and provide recommendations for practicing managers.
Wall, J. A. Jr. & Callister, R. R. 1995. Conflict and its management. Journal of Management, 21: 513-556.