Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance

Authors

Vijay R. Kannan, Utah State UniversityFollow
Keah-Choon Tan University of Nevada
Robert B. Handfield, Michigan State University
Soumen Ghosh, Georgia Institute of Technology

Document Type

Article

Journal/Book Title

Quality Management Journal

Volume

6

Issue

3

Publisher

American Society for Quality

First Page

34

Last Page

49

Publication Date

1999

Abstract

An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.

Comments

This is an Accepted Manuscript of an article published by Taylor & Francis in Quality Management Journal in 1999, available online: http://www.tandfonline.com/10.1080/10686967.1999.11919198

Recommended Citation

Kannan, V. R., Tan, K., Handfield, R. B., Ghosh, S. (1999). Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance. Quality Management Journal, 6(3), 34-49.