Document Type
Article
Journal/Book Title
International Journal of Information & Operations Management Education
Volume
19
Issue
10
Publisher
MCB UP Ltd
First Page
1034
Last Page
1052
Publication Date
1999
Abstract
Total quality management, supply base management, customer driven corporate policy, and other elements of supply chain management are frequently cited as strategic options to achieve competitive success in the 1990s. However, attempts by companies to implement these options have not been universally successful and have in many cases failed to yield the desired results. This study presents details of a survey carried out to determine whether particular quality management, supply base management, and customer relations practices can impact corporate performance. In addition it examines the impact analyzing the competitive environment has on performance. Regression models identify several factors that directly and positively impact corporate performance. These include the extent to which companies analyze the strategies of competitors and determine future customer requirements, and the commitment they have to evaluating performance throughout the supply chain.
Recommended Citation
K.C. Tan, V.R. Kannan, R.B. Handfield, S. Ghosh, ‘Supply Chain Management: An Empirical Study of its Impact on Performance’, International Journal of Operations & Production Management, 19 (10), 1999
Comments
This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Operations & Production Management in 1999, available online: http://www.tandfonline.com/10.1108/01443579910287064