Quality Management Journal
American Society for Quality
An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.
Kannan, V. R., Tan, K., Handfield, R. B., Ghosh, S. (1999). Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance. Quality Management Journal, 6(3), 34-49.