Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

Proceedings of the Winter Educators’ American Marketing Association Conference

Location

New Orleans, LA

Publication Date

1-1-2010

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions" (2010). Management Faculty Publications. Paper 329.
https://digitalcommons.usu.edu/manage_facpub/329