Fishing for Compliment: The Influence of Soliciting Feedback and Company Acknowledgement on Customer Attitudes and Repatronage Behavior

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

2nd Annual Center for Services Leadership (CSL) Academic Meeting

Location

Arizona State University

Publication Date

2-4-2010

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "Fishing for Compliment: The Influence of Soliciting Feedback and Company Acknowledgement on Customer Attitudes and Repatronage Behavior" (2010). Management Faculty Publications. Paper 359.
https://digitalcommons.usu.edu/manage_facpub/359