Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy

Authors

Paul W. Fombelle, Northeastern UniversityFollow
Sterling A. Bone, Utah State UniversityFollow
James Ward
Haila Fine
Katherine N. Lemon, Boston CollegeFollow

Document Type

Presentation

Journal/Book Title

Proceedings of the Frontiers in Service Conference

Location

Honolulu, HI

Publication Date

1-1-2009

Recommended Citation

Fombelle, Paul W.; Bone, Sterling A.; Ward, James; Fine, Haila; and Lemon, Katherine N., "Thanks, But No Thanks: The Impact of Provider Responses to Customer Advice on Customer Advocacy" (2009). Management Faculty Publications. Paper 338.
https://digitalcommons.usu.edu/manage_facpub/338