Under What Conditions Should You Ask For What Type of Feedback? The Effect of Soliciting Customer Feedback on Repurchase Intentions and Behavior

Authors

Sterling A. Bone, Utah State UniversityFollow
Katherine N. Lemon, Boston CollegeFollow
Katie A. Liljenquist, Brigham Young UniversityFollow
R. Bruce Money, Brigham Young UniversityFollow
Kristen B. DeTienne, Brigham Young UniversityFollow

Document Type

Presentation

Journal/Book Title

U-Y Research Symposium

Location

University of Utah

Publication Date

4-28-2011

Recommended Citation

Bone, Sterling A.; Lemon, Katherine N.; Liljenquist, Katie A.; Money, R. Bruce; and DeTienne, Kristen B., "Under What Conditions Should You Ask For What Type of Feedback? The Effect of Soliciting Customer Feedback on Repurchase Intentions and Behavior" (2011). Management Faculty Publications. Paper 355.
https://digitalcommons.usu.edu/manage_facpub/355